Online marketers are always happy to have large followings on social media sites. Contrary to popular belief, companies are gearing their marketing efforts to promoting brand loyalty and gaining insights from their customers, rather than focusing merely on conversion rates and profits. With the marketing focus straying away from monetary value, companies are more concerned with what their fans think about their products. Brand marketers want to keep consumers satisfied and coming back for more.
In a July 2010 survey conducted by Millward Brown and Dynamic Logic, social media marketers revealed the most valuable aspects of brand marketing. Increases on spending were at the bottom of their list, while gaining insight from fans and customer loyalty were the top priorities. Three-quarters of those surveyed also said that advocacy and engagement were two important factors to their online marketing campaigns.
Based on these results, social media marketing efforts are becoming more focused on loyalty and insights from the consumer. Brand marketers are starting to realize just how valuable their fan base is for providing crucial market research for improving their campaigns. It’s no longer all about putting exact monetary values on each Facebook fan or Twitter follower. Now, marketers are becoming more concerned about engaging their customers and staying connected with followers.
